Refund and Returns Policy

Our goal at [Your Company Name] is to ensure customer satisfaction with every order placed through our food ordering website. Please read the following refund and return policy carefully to understand how we handle refunds and returns:

Refund Policy:

1. Order Cancellation:
– You may cancel your order within [X] minutes of placing it by contacting our customer support team.
– If the cancellation request is made after [X] minutes, we may not be able to process a full refund.

2. Refund Eligibility:
– Refunds will only be issued for orders that have not been prepared or dispatched by the restaurant.
– If the order has already been processed, refunds will be considered on a case-by-case basis.

3. Refund Processing:
– Refunds will be processed back to the original payment method used for the transaction.
– It may take 2 business days for the refund to reflect in your account, depending on your bank or payment provider.

Return Policy:

1. Quality Concerns:
– If you are unsatisfied with the quality of the food delivered, please contact our customer support team within 2 hours of receiving the order.
– We may request photographic evidence to assess the issue before determining the appropriate course of action.

2. Incorrect Order:
– In the event that you receive an incorrect order, please notify us immediately for further assistance.
– We may arrange for the correct order to be delivered to you, or provide a refund or credit for the difference.

3. Damaged Items:
– If any items in your order arrive damaged, please take photos and contact us within an hours of delivery.
– We will work to replace the damaged items in your order or provide a refund for the affected items.

4. Refund for Returns:
– For eligible returns, refunds will be processed back to the original payment method used for the transaction.
– Returns must be requested within [X] days of the delivery date.

Please Note:

– Refunds and returns are subject to review and approval by our customer support team.
– We reserve the right to refuse a refund or return if the request does not meet our policy criteria.
– Any concerns or inquiries regarding refunds and returns should be directed to our customer support team at [Contact Email] or [Contact Number].

By placing an order on our food ordering website, you agree to abide by the terms outlined in this refund and return policy. Your satisfaction is important to us, and we strive to address any issues promptly and efficiently.

This refund and return policy is effective as of [Effective Date] and applies to all orders placed through our food ordering website.